Frequently Asked Questions About ISO 9000

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Q: What Standards make up the ISO 9000 family?

A: The following standards currently make up the ISO 9000 family. Note that standards are constantly being added and revised, so this list can quickly become out of date.

Standards and guidelines


ISO 9000:2000, Quality management systems - Fundamentals and vocabulary

Establishes a starting point for understanding the standards and defines the fundamental terms and definitions used in the ISO 9000 family which you need to avoid misunderstandings in their use.

ISO 9001:2000, Quality management systems - Requirements

This is the requirement standard you use to assess your ability to meet customer and applicable regulatory requirements and thereby address customer satisfaction.

It is now the only standard in the ISO 9000 family against which third-party certification can be carried.

ISO 9004:2000, Quality management systems - Guidelines for performance improvements

This guideline standard provides guidance for continual improvement of your quality management system to benefit all parties through sustained customer satisfaction.

ISO 19011, Guidelines on Quality and/or Environmental Management Systems Auditing (currently under development)

Provides you with guidelines for verifying the system's ability to achieve defined quality objectives. You can use this standard internally or for auditing your suppliers.

ISO 10005:1995, Quality management - Guidelines for quality plans

Provides guidelines to assist in the preparation, review, acceptance and revision of quality plans.

ISO 10006:1997, Quality management - Guidelines to quality in project management

Guidelines to help you ensure the quality of both the project processes and the project products.

ISO 10007:1995, Quality management - Guidelines for configuration management

Gives you guidelines to ensure that a complex product continues to function when components are changed individually.

ISO/DIS 10012, Quality assurance requirements for measuring equipment - Part 1: Metrological confirmation system for measuring equipment

Give you guidelines on the main features of a calibration system to ensure that measurements are made with the intended accuracy.

ISO 10012-2:1997, Quality assurance for measuring equipment - Part 2: Guidelines for control of measurement of processes

Provides supplementary guidance on the application of statistical process control when this is appropriate for achieving the objectives of Part 1.

ISO 10013:1995, Guidelines for developing quality manuals

Provides guidelines for the development, and maintenance of quality manuals, tailored to your specific needs.

ISO/TR 10014:1998, Guidelines for managing the economics of quality

Provides guidance on how to achieve economic benefits from the application of quality management.

ISO 10015:1999, Quality management - Guidelines for training

Provides guidance on the development, implementation, maintenance and improvement of strategies and systems for training that affects the quality of products.

ISO/TS 16949:1999, Quality systems - Automotive suppliers - Particular requirements for the application of ISO 9001:1994

Sector specific guidance to the application of ISO 9001 in the automotive industry.

The International Organization for Standardization provides additional information on the selection and use of the ISO 9000:2000 family of standards.

For the 1994 version of the standards, ISO also provides a paper on their selection and use.