Frequently Asked Questions About ISO 9000

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Q: Does ISO 9000 Certification Pay?

A: Yes it does, as described in the article ISO 9000 Certification - Does it Pay?, published in the July-August 2002 issue of ISO Management Systems - The International Review of ISO 9000 and ISO 14000 and sponsored in part by the World Preferred Registry. The authors found that certification does appear to lead to improved financial performance, measured by return on assets (ROA). After deciding to seek their first ISO 9000 certification, firms have made changes that, directly or indirectly, lead to relative improvements in ROA, both through superior cost control and higher sales. Firms that failed to seek certification experienced substantial deteriorations in ROA, productivity, and sales, while firms that did seek certification generally managed to avoid such declines.

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